Shipping Policy

US shipping

Orders are processed and handed to the carrier within 1–2 business days. Tracking is emailed the moment a label is created. Delivery is typically 7–15 days after dispatch — we quote the slower, safer window rather than a best-case one.

Processing time

Orders are picked and packed within 1–2 business days. Delivery typically takes 7–15 days after dispatch and may run slightly longer during peak seasons.

International shipping

We currently ship to the US only. Canada and UK are on the roadmap — join the newsletter on the homepage to hear first.

Lost or delayed orders

Carriers occasionally scan slowly — give tracking 48 hours to update. If your order shows no movement after 7 days, email support@thepetwhy.com with your order number and we'll chase or replace it.

Order changes & address corrections

Email us within 2 hours of ordering — after the warehouse picks it, we can't intercept.

Payment methods

All orders are paid through PayPal. You can pay with your PayPal balance or with any Visa, Mastercard, American Express or Discover card — PayPal handles the transaction, and we never see or store your card details.

Prices are listed in USD. US shipping is free on every order, and the price shown on the product page is the total amount charged — no handling, service or checkout fees are added.

Refunds go back to the original payment method; see the Return & Refund Policy for timing.